FAQ

TERMS & CONDITIONS

ALL PIECES ARE HANDMADE WITH LOVE  

SAMPLE SALE ITEMS ARE FINAL SALE.

CUSTOMER SERVICE

VILLAMOOR is dedicated to providing quality care to all of our customers. If you have any questions or feedback, please do not hesitate to contact us at customervillamoorbrand@gmail.com

Our business hours are from 9-5 Monday through Friday, due to high volume please allow up to 24 hours for a response.

RETURN/EXCHANGE POLICY

No refunds are or exchanges are accepted, VillaMoor pieces are handmade and body conscious with a very tight fit, once it's been tried on, we will not resell it. If there are any problems with the order, please do not hesitate to contact us at customervillamoorbrand@gmail.com.

PRE ORDER

Pre ordered items are made to your order. We place the order off of the exact amount of orders placed through the website. These orders may take up to 20-30 days to fulfill. Because of this, unfortunately, they cannot be exchanged or cancelled.

What do I do after I place my order?

Please wait for 7-10 business days of studio prep + SHIPPING TIME. 

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All orders are carefully, responsibly hand-made to fit you perfectly, so each order will go through up to 7-10 business days of making/preparation time until we hand your items to our carrier for shipping. The tracking number will be available from 2-3 days starting after the in-house preparation process. 

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*Please ensure to provide the required measurements for custom order, and ensure all the shipping information, email, and contact number you provided are correct so that the process won’t meet a delay. Please check your email as we will contact you to inquire for missing information if needed (unless your contact information is unreachable). 

 What if I need my order to arrive on certain date? 

Guaranteed delivery dates for items shipped in a timely manner and it’s the responsibilities of the shipping company and the buyer’s local courier.

Please send us an email/dm to confirm the target delivery date. We will only guarantee to deliver by the target date if the customers have previously contacted and have received confirmation from us. 

What if I want to customize the item? 

Please contact customervillamoorbrand@gmail.com to receive details regarding our custom policy.